FRIEDMAN FACILITIES

Friedman Facilities Service Company is a third-party service provider that offers maintenance and repair services via an in-house team of roving maintenance professionals as well as specialized project management services for many types of large capital projects.  The company utilizes a fully-staffed internal service center to process service requests and a state-of-the-art, cloud-based system known as Fyxt to create and track work orders and to maintain work order histories for its clients.

Ford Transit Custom van with Friedman Real Estate branding, featuring company logo, website, and contact information on the side.

REPAIRS & MAINTENANCE

Friedman Facilities’ in-house team of roving maintenance technicians provide maintenance and repairs services to all types of commercial properties.  Whether services are rendered on a routine or emergency basis, our objective is always to Preserve, Protect and Enhance the physical condition and appearance of the properties that we serve.

And, we make it easy for our clients to reach us!  All requests for repair or maintenance services are filtered though our internal call center, where one of our trained customer service specialists will create a work order and dispatch the appropriate Friedman Facilities technician.  Work orders kept open and actively monitored until the service objective is completed and client satisfaction is confirmed.

Man in blue shirt inspecting a running faucet over a kitchen sink with a red clipboard and tool bag nearby.
Construction worker painting wall with roller, wearing yellow hard hat and safety harness.

TYPES OF SERVICES OFFERED

·       On-Demand Emergency Services

·       Lock Work

·       Door Repair

·       Window Repair

·       Flooring or Carpet Repair

·    Drywall Repair

·       Electrical

·       Roof Maintenance

·       Parking Lot Maintenance or Repair

·       Ceiling Repair

·       Graffiti Removal

·       Extermination

·       Debris/Hazard Removal

·       Carpentry

·       Plumbing

·       Loading Dock Repair

·       Power Washing

·       General Handyman Services

"24/7 Service Center" text with a clock symbol.

SERVICE REQUEST

Service requests can be made to our in-house team of customer service specialists on a 24/7 basis via telephone, email, or text.  Once received, each service request is converted into a work order within our state-of-the-art Fyxt work order system, and the work order is then assigned electronically to one of our roving maintenance technicians for service completion.  At Friedman Facilities, we strive to complete service and close out all work orders, where possible, within 48 hours from the time that the service request is first logged.  However, no work order is permitted to be closed out until follow-up is made and client satisfaction is confirmed.   And, a complete service history is always maintained.

WORK ORDER PROCESS

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All Work Orders Are Entered Into Fyxt and a Complete History is Maintained

Fyxt software interface displaying contact details for a person named Adam. Features include a profile picture, contact type as vendor, company name Fyxt Company, phone numbers, email, and associated jobs with job IDs, properties, brief descriptions, and categories like plumbing and electrical.
Assign Equipment interface listing various HVAC units with details about their type, category, property address, and specific location such as "East Roof" or "South Roof." Checkbox selections and an "Assign" button are visible.

CAPITAL PROJECTS

Managing capital projects can be a dauting task, especially in situations where the execution is technical and multiple contactors are involved.  This is perhaps why so many clients call on Friedman Facilities to manage their ongoing capital improvement needs.  With a highly trained team of engineers, project managers and facilities experts, we have the experience, depth and understanding to ensure that your capital projects are completed on time, within budget and in a manner that optimizes your operational needs.

TYPES OF PROJECTS HANDLED

·      Asphalt Repair/Replacement

·       Concrete Repair/Replacement

·       Roof Repair/Replacement

·       HVAC Equipment Upgrades

·       Elevator Modernization

·       LED Lighting Retrofits

Two workers applying roofing material with a torch on a flat roof.
Person installing or replacing fluorescent lights in a ceiling fixture.
Construction worker in orange vest and helmet spreading asphalt with a rake next to a yellow skid steer loader on a roadwork site.
Two technicians wearing hard hats working on an outdoor HVAC unit on a rooftop.

·      Building Envelope Restoration

·       Building Automation Upgrades

·       Exterior Waterproofing

·       Facility Decommissioning

·       Facility Recommissioning

·       Move Management Services

PROVEN PROCESS TO MEET SPECIFIC CLIENT NEEDS

The Friedman Facilities team employs a series of proven methodologies to provide a tailored solution for its clients’ unique capital project needs.  To start, we assemble the appropriate group of vendors and consultants for each project based on project scope, complexity and intended budget.  Then, we actively manage the planning and design process to make sure that costs and risks are mitigated wherever possible.  Finally, we oversee all phases of the execution process to ensure that job are delivered on-time, within budget, and in a manner meets our clients’ specific needs and expectations.

 

 

TASKS PERFORMED

·       Develop project scope and budget.

·       Solicit contactor bids & design plans.

·       Evaluate design plans for value engineering opportunities.

·       Conduct pre-construction meetings.

·       Manage construction scheduling and work timetables.

·       Ensure compliance with building & safety codes.

·       Review and approve contractor payment applications.

·       Conduct final inspections and project closeout.

 

 

Overhead view of three construction workers in hard hats and safety vests reviewing blueprints at a construction site table, surrounded by tools and materials.
Two construction workers in safety vests and helmets using a tablet and looking at a construction site with digital technology icons overlaying the scene, symbolizing integration of technology in construction.

BENEFITS TO STAKEHOLDERS

There are many benefits to using the Friedman Facilities team to manage your capital project needs.

1.       Scope Definition
We define the project scope so that all stakeholders and participants have a clear understanding of their roles, responsibilities, and project objectives.  This improves project coordination, reduces delays and ultimately leads to the highest quality of job output.

2.       Schedule Management
We establish a firm project timeline and identifiable milestones that support the project’s priorities and ensure that it is delivered on time.

 

3.       Cost Management
We oversee a competitive bid process and then track and control costs throughout the construction process to ensure that each job is delivered within budget.

4.       Quality Management
We develop, implement, and monitor quality control protocols throughout the construction or implementation process to ensure that all regulations are complied with, that the work is executed properly and that the job is completed to meet the owner’s standards.

5.       Communication Control
We act as a liaison between the construction team to make sure that the client is kept up to date on the project’s progress and that all of their questions or concerns are addressed in a timely manner.

6.       Safety Control
We develop safety plans to ensure that all team members follow property safety protocols and conduct regular safety inspections to avoid accidents and injuries.

7.       Record Control
We maintain a record of all correspondences, procedures, approvals, and change orders for both compliance and documentation

8.       Greater Probability of Successful Project Completion
With its specialized project management techniques and capabilities, the Friedman Facilities team ensures that capital projects are completed on time, within budget, and in a manner that meets our client’s specific needs and expectations.

Friedman Facilities utilizes Procore, the most advanced project management software in the industry, to streamline and systematize the bidding, scheduling, recordkeeping and communication processes associated with each of its project management assignments.

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“The #1 Project Management Platform in the Industry”

Infographic of the Procore Construction Network and Platform showcasing collaboration between architects, engineers, owners, contractors, and suppliers across preconstruction, project execution, workforce management, and financial management through integrated and secure workflows.